My Account

My Wishlist

 

Currency:
[aelia_currency_selector_widget widget_type=”dropdown_flags”]

 


F

FAQ’s

In the unlikely event that you receive a faulty or damaged item, please contact our customer service team within 14 days of receiving your item, who will be happy to assist you.
We will ask you to send photographic evidence of any defects or damage to your item with your order reference by email.
In the case of faulty items, we will always seek to provide you with a replacement part or parts to save you having to send the whole item back, but please contact us and provide us with your order number and contact details so that we can resolve the issue for you.

If you wish to track your order, you can use the tracking number in your shipping email or click HERE to track your order.
*Please note that tracking is only available for orders that have been shipped. Tracking numbers can take up to 24 hours to update.

We cannot guarantee that we will be able to cancel or amend your order after it has been placed. However, if you contact us with the details of your order, our customer service team will do their best to respond to your request.

No, absolutely not! You can checkout as a guest to complete your order and you will still receive updates to your email address once your order has been shipped.

We offer a variety of flexible payment methods. All standard credit and debit cards are accepted or you can pay via PayPal if you prefer.
We also offer the option to Buy Now, Pay Later or Pay in 3 instalments with Klarna. To find out more about our Klarna payment options, click HERE.

Although we do not offer an official guarantee on our products, if you have any problems with your order, please contact our friendly customer service team HERE with your order number and an outline of your problem and we will respond as soon as possible!

We supply all the screws you need to assemble your order. However, for some products, you will need a standard Phillips head screwdriver to complete the assembly. However, no power drill or other tools are required.

You can enter your email address on the item you want and you will be informed directly when the product is back in stock!

We pride ourselves on making partial assembly products for your convenience, and all our items come with easy to follow instructions.

Our Hollywood bulbs are made to last over 100,000 hours of use. We use high quality LED bulbs that are energy efficient, giving you maximum usage for your mirror!

In the rare event that the light stops working on your mirror, please contact us and our customer service team will take care of it for you!

Our products vary in how they are powered – you can see on each individual item whether it is battery or plug powered.

We offer delivery services throughout the UK, non-UK continental countries and Europe.
To see a full list of countries we deliver to, please click HERE or CONTACT US if your country is not listed.

Standard delivery is free to UK mainland postcodes, but orders placed outside the UK mainland and Europe are subject to a delivery charge. For more information on delivery charges for each country and delivery improvements for the UK, please see our delivery information.

We do not expect countries to apply additional charges such as customs duties, but if they do, it is not our responsibility to inform you or to cover these charges.

If you have a question about our returns policy, please click HERE for full details.

Contact Details

Phone: +44 (0) 161 676 2022
Email: hello@carmehome.com
We aim to respond within 1 working day.

Connect With Us

H

Have a Question?
Contact us!

If you have an issue and need to contact us, you can do this via email, telephone or live chat which can be located on the bottom left on the page.

If you are getting in touch regarding an order you have already placed, please make sure you provide your order number to us.

For all press, brand collaborations and influencer enquiries, please contact our marketing team at marketing@carmehome.com

(Please type the number 0 if no order was made)
RECEVEZ UN CADEAU GRATUIT LORSQUE VOUS ACHETEZ MADISON OU EMILIE
Christmas Delivery Info: Mainland UK order by 2pm on 20th December. Click more details for deliveries outside of the UK