PAYING WITH CLEARPAY IS SIMPLE

In fact, it’s so simple, you can do it in just three steps.

STEP 1

Simply add products to your bag and head to checkout.

STEP 2

Head to the checkout and choose Clearpay as your default payment method.

STEP 3

Receive a decision instantly and pay in 4 automatic interest-free instalments every two weeks with no additional fees (when paid on time).

WHAT IS CLEARPAY?

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 instalments made every 2 weeks without any interest.

HOW DOES CLEARPAY WORK?

Just shop on our website and head to the checkout as normal. At the checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – easy!

ALL YOU NEED TO START

A UK bank account.

To be over 18 years of age.

A UK residential address.

Please note: Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply. Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency, and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly.

CLEARPAY FAQ’s

Just shop on our website and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – easy!

Clearpay can only be used on purchases made on the Carme Home website.

Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account.

Clearpay customers have to make their first payment at the time of purchase. The remaining three payments are deducted every 2 weeks in automatic instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

A £6 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay Payment Purchase Agreement here.

Clearpay orders are delivered within our standard delivery timeframes like any order from Carme Home. Visit our Delivery page for more information.

Clearpay transactions are capped at a maximum of £1,000.

Yes, you may also use a promotional code with Clearpay to pay for your purchase.

Clearpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from carmehome.com to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.

DO YOU HAVE A QUESTION THAT WE HAVEN’T ANSWERED HERE?

If you still have questions or you have any trouble with your order, please contact our Customer Service Team here.