Where is my order?
Follow the tracking link which will redirect you to the courier’s website where you will be able to track and find your parcel.
If you have not received an email with tracking information, please enter your order number below (this can be found on your order confirmation).
What are my delivery options?
|Delivery Options||Delivery Times||Delivery Cost|
|Standard Delivery||2-5 Working Days. *UK Mainland only. Postcode restrictions apply.||FREE|
|Next Day Delivery||Order by 2pm Monday – Friday to receive your order the next working day. *UK Mainland only. Postcode restrictions apply.||£2.99|
|48 Hour Delivery||Order by 2pm Monday – Friday to receive your order 2 working days later. *UK Mainland only. Postcode restrictions apply.||£1.99|
|Non-UK-Mainland (excluding EU)||2-5 Working Days *This includes Northern Ireland, Channel Islands, Scottish Highlands, Scottish Islands and Isle of Man.||£30|
Orders to certain destinations are classed as Non-UK Mainland with our couriers. These are, but not limited to, Scottish Lowlands, Highlands and Islands, Isle of Man, Guernsey, Jersey, and Northern Ireland.
Unfortunately, we cannot offer free standard delivery or any express delivery options to the below postcodes:
I am outside of the UK, will I have to pay any additional charges to receive my parcel?
If you are based in Europe or Ireland, the good news is that there are no hidden or surprise fees! Any additional fees including Duty & VAT are already included within the price of your product so there will be nothing extra for you to pay on arrival of your order.
What if I haven’t received my full order?
If you are missing part of your order, don’t panic! It’s possible that it could have been sent in more than one parcel.
If this is the case, you will receive tracking information for both parcels. This will be likely if you have ordered more than one item.
If you have only been sent one tracking number and haven’t received all of your items, please contact us as soon as possible and a member of our customer service team will help!