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Terms of Use

The following terms govern you to use the website www.carmehome.com (being the “Site”).

PLEASE ENSURE THAT YOU READ THE FOLLOWING TERMS OF USE AND SALE INCLUDING THE WARRANTIES AND DISCLAIMER SECTIONS CAREFULLY BEFORE USING THIS SITE AND SUBMITTING AN ORDER.
By using this site and submitting an order, you are agreeing to following terms of which carmehome.com have set out as well as our privacy policy.

If you DO NOT agree to these terms, you may not use this site or place an order with us. Carmehome.com reserves the right to alter, modify, or update these Terms and Conditions from time to time. By accepting these Terms and Conditions, you agree to be bound by such alterations, modifications and updates.

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General

The information contained in this Site, including but not limited to the rules that govern the use of the Site but may be subject to change. When the Terms and Conditions have been updated, it will show at the top of the document as “Last Updated”. By using the Site following any such change constitutes your agreement to follow and bound by the rules, as changed. Any such changes will not affect the terms of sale applicable to orders accepted by us Carme prior to the date of such changes.

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Copyright

The design, text, graphics and the arrangement of our website is property of Carme Home, all rights reserved. The use of the Hollywood LED Bulb is prohibited for manufacturing by any other company other than Carme, all rights reserved. Permission is granted to you to electronically copy and print in hard copy portions of this site for the sole purpose of using this as an information source. Any other use of the materials on this site including reproduction without the prior written permission of Carme Home is strictly prohibited.

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Trademarks

www.carmehome.com logo remains the property of Carme and must not be replicated without our prior written consent.

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Links to Other Websites

We do not represent nor claim and accept no responsibility, regarding the nature, reliability or quality of any external or third-party sites accessible by hyperlinks from this site, or any external or third-party sites linking to this site.

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Disclaimers : Use of This Site

The information contained on the website is for general information and sale purposes only. While we attempt to keep the information up to date and precise we make no representation or warranties of any kind, express or implied, about the completeness, accuracy, reliability, sustainability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is at your own risk.

Every effort is made to ensure the website is up and running smoothly however, Ice Cream Living Ltd (trading as Carme) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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Governing Law

These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of residence, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English courts.

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Company Information

Registered Name: Ice Cream Living Ltd
Registered Company Address: Ice Cream Living Ltd (Carme), Unit 22, Cariocca Business Park, 2 Sawley Road, Manchester, M40 8BB
Company Register Number: 1148136
VAT Number: GB303376624

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Ordering

By placing an order with us, you are accepting that you have acknowledged our terms and conditions and understand that you have an obligation to pay for the products on the order if we accept the order.

When going through our order process, ensure that you check and amend any errors that may have occurred before checking out. Please take time to check your order at each stage of the order process to prevent delays.

All orders are subject to the acceptance of the order by us. We will send you a confirmation email via email once we have received and accepted your order. We will take payment from your chosen payment method and we will send you a further email to confirm when your order has been dispatched with tracking information from the courier.

Once an order has been accepted, we cannot stop an order once it has been dispatched to you. If you have changed your mind, you may reject delivery or return the products to us in relation to the returns policy.

Before ordering from us, it is your sole responsibility to ensure that you have the full ability to receive the products that you wish to order. This includes ensuring that the items will fit freely through your door and have in place someone who will be able to take the parcel in as our driver will only bring it to the door and no further.

Please ensure that your contact details are up to date to ensure that we can contact you if necessary, about your order or the delivery.

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Our Products

Our products are manufactured and marketed for residential use and we do not make any guarantees about their performance in a commercial environment. We have no liability for loss of earnings, loss of profit, or loss of business.

Prices and availability of products on the website are subject to change without notice. While we try our best to ensure that there are no errors on our website ensuring item dimensions, descriptions and details are correct. As well as ensuring our prices and other information about us and our products are accurate and up to date, errors can still occur. Once errors have been discovered, they will be correct straight away and we reserve the right to revoke any incorrect offer or inaccuracies. If we notice an error that impacts your order, we will notify you as soon as we can and will provide you with the option to cancel in full or in part (the part of your order affected). If you choose to cancel this order, you will be refunded to the payment method that you chose at checkout.

We strive to deliver affordable and luxury furniture and we take any complaints about the quality of our work extremely seriously. Our products go through quality control before leaving the factory however, errors can still occur. If one of our products arrives with manufacturing defaults and it’s reported within 14 days, you are entitled to a replacement or refund. Contact us here to speak to our customer service team who will help with your issue.

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Prices and Payment

We accept payment with the payment methods listed on our site. Your order will not be processed until we receive payment in advance of delivery of the products. By submitting an order via our website, you are confirming that the payment details provided on your order are valid and correct. If, for some reason we believe that a fraudulent order has been made, we have every right to terminate the order.

Prices are not at a fixed rate and we have the right to change the price of a product when we feel it’s necessary. This is unlikely to occur on our normal range; however, discounted items can return to full price without notice.

Discount codes DO NOT apply to e-Gift cards and sale items. Discount codes are subject to change and we reserve the right to cancel these at any time. All discount codes cannot be used in conjunction with any other code. FIRST10 cannot be used on any discounted or sale items.

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Delivery

Delivery methods and costs for delivery are shown here under the Delivery information tab and are confirmed at checkout. We will provide you with an estimated date for delivery, and we will make every effort to deliver any products ordered within the estimated period and your order will be delivered within 30 days of the contract date unless otherwise agreed. Please note, some orders may require a signature as proof of delivery.

Delivery may be delayed due to circumstance beyond our control. If this occurs, we will notify you as soon as possible and we will personally take steps to minimise the effect of the delay. However, if the delivery is delayed due to no responsibility of own, we shall have no liability.

In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbour or in a safe place. If the courier has attempted to deliver three times but is unable to deliver, the parcel will be returned to the depot which will later be returned to us. We may charge you for the shipping costs if this was to occur.

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Returns and Cancellations

If you have changed your mind about your order, we are happy to offer a full refund on most products. You must return your item(s) to us within 14 days of receiving your order within its original packaging.

We require the item back in the unused, free from defects and repackaged correctly with any additional accessories and/or fixtures. You will need to contact us for the return address and to also make us aware of the return prior to returning this to us.

We do not offer free returns for unwanted items so to return your item back to us, you can either arrange the return yourself or we can arrange for a label to be sent to you. Please note that if you opt for us to provide a returns label for an unwanted item, this will be deducted from your refund.

Refunds can take up to 14 working days for us to process and depending on the condition of the return, we will process your return as soon as possible. As long as your return adheres to our returns policy, we will always refund you the same way you paid for your product.

For items paid by credit or debit card, please allow up to 5-10 working days for the refund to show in your account. All refunds will be processed to the original payment method provided on the order.

As we do not offer free returns, you can send your parcel back to us at CARME HOME LTD, MW Fulfilment Services Ltd, Units 5 & 6, Broadfield Business Park, Heywood, OL10 2TA with a courier of your choice. If you would like us to take care of the nitty gritty bits, we can send you a shipping label however, the price of the return shipping with be deducted from your overall refund and the remaining will be refunded in full. We are unable to issue any refunds for any returns processed outside of our 14 day returns policy.

If you have made an accidental order and want to cancel straight away, we will do everything we can to cancel your order however, in some cases we may not be able to do anything and you will have to wait for the order to arrive and return.

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Gift Cards

For terms and conditions for our E-Gift cards, please follow this link here.

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Governing Law

This site is operated by us from our offices in Manchester, United Kingdom. These terms of use and any non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of England and Wales and you can bring legal proceedings in respect of any claim arising to the English courts. If you live in either Scotland, Northern Ireland or Ireland, you may bring legal proceedings in Scotland, Northern Ireland or Ireland.

Use of this Site constitutes acceptance of our Terms of Use. CarmeHome.com. All rights reserved.

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Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), armehome.com offers you the following payment options. Payment is to be made to Klarna:

Pay Later in 30 Days

When you choose to use the Pay Later in 30 Days payment method, Klarna offers for payment to be made up to 30 days from the shipment of the goods. You can find the complete terms and conditions for this payment method in the United Kingdom here.

Pay Later in 3 instalments

Pay later in 3 installments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can find the terms and conditions for Pay Later in 3 instalments here.

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Free Gift

This promotion or offer is limited and is valid for the first 200 customers.
The free gift cannot be returned or substituted for any other item, cash or credit.
This offer is only available on orders placed here on our website, www.carmehome.com
The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.
Only one free gift per address for the duration of the offer / promotion (If you place more than one order with us in the period the free gift offer is running, you will only receive the gift on your first order), unless otherwise stated.
Placing multiple orders or orders for multiple items does not entitle you to more than one free gift.
The free gift may be dispatched separately to the relevant items from your qualifying order and can take up to 5-7 working days to be delivered.
The free gift is only available for customers within mainland UK.
If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned.
In the event of any dispute, the decision of Carme Home is final.
We reserve the right to amend these terms and conditions at any time. If we do this, we will publish the amended terms and conditions on this page.
By ordering the free gift, you agree to receive our marketing and promotional emails and newsletters.

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Mobile Terms of Service

The CARME HOME/Ice Cream Living LTD mobile message service (the “Service”) is operated by CARME HOME/Ice Cream Living LTD (“CARME HOME”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to CARME HOME’s/Ice Cream Living LTD SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CARME HOME/Ice Cream Living LTD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CARME HOME/Ice Cream Living LTD. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CARMEHOME or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CARME HOME/Ice Cream Living LTD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CARMEHOME or email hello@carmehome.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.