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Privacy Policy

This privacy policy sets out the basis on which personal information about you may be collected when you use www.carmehome.com. Our customers are important to us, therefore protecting our customers by keeping their personal data and information secure at all costs is our main priority.

OUR PROMISE TO YOU AS A CUSTOMER

Your data will only be used to benefit you and your shopping experience.

You have our word that we’ll treat and protect your data like it’s our own.

We’ll give it to you straight and keep you updated with what you need to know.

Let us know your preferences- you decide what and how you hear from us.

We won’t keep your data for no reason. If we don’t need them, we’ll delete them.

HOW WE GET YOUR INFORMATION

The information that we store occurs when you’re engaging with us and our brand. This can be anything from browsing on the website, purchasing, registering for an account or giving us, you valued customer feedback.
When creating an account with us, personal information with be requested. This information will make checking out a lot easier for you. The personal information that we would request would be:

 

  • Full name
  • Email address
  • Date of Birth
  • Delivery/ Billing Address
  • Phone Number
  • Credit card details

 

General marketing preferences

We will also collect information automatically from when you access the site until you leave. We collect this information to better your shopping experience with us, but it also gives us information on what our customers like giving us an indication to which product is the most “clicked”.

The information that we automatically collect is:

Purchase history and saved items- we will remember what you have placed in your basket or have saved in your saved items, so you don’t have to.

Log data- We get an insight into how you have used our site, time, date, crash data, cookie data and page/product views “click’s”.

Device and Geo-location- When shopping with us, we will collect device specific data which can include the model, operating system, mobile network information and IP address. We do this to ensure that we are providing you with relevant information and to give you that optimum shopping experience showing you the correct prices for your country, delivery methods and address options.

Cookies- Information about how we use cookies can be found in our cookie policy.

How we use information you give to us Why we collect it
Registration When creating your account, we will ask for the information above for ease for you, the customer when checking out. We feel that this information is necessary for us to obtain to ensure adequate performance of certain services that we may offer.
Accept payment, fulfil orders, provide refunds We use your payment information when requested to submit and process your order. We only use your payment information to process payments and comply with applicable law.
Sending you account information We will also use your contact information to deliver important notifications to you, such as order confirmations, delivery expected date and tracking information. We will also update you with any changes to your account and notices about our site if any changes occurred.
Communication, marketing and advertising We might use information that you provide to deliver and personalize our communication with you. We will only contact you with deals and marketing information if you “opt in”. If, when creating your account, you selected to have no marketing from us, your wish is our command and we will only contact you with important information about your orders.
To provide customer service and process returns We use your saved products to make purchasing easier for you. We will use your purchase history to uphold our loyal contract with you and to ensure you have the best customer experience.
To offer an improved user experience We use your device information and log data to protect, operate, improve and optimize our website to customize your shopping experience.
Analytics, training and quality assurance We may automatically collect information to help train our staff but to also help detecting and preventing fraud.

 

HOW WE USE YOUR INFORMATION

When we share your information
We only share your information when it is essential to the following categories of recipients as a crucial part of being able to provide our website customer service for you:

Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers and delivery and freight companies.

 

Payment processors (Stripe)

Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We only share your information with third parties only as described within this privacy policy, with your consent and as disclosed when we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

KLARNA PAYMENTS

In order to offer you Klarna payment options, your information (contact and order details) will be passed to Klarna for them to assess whether you qualify for their payment options and to tailor a payment plan for you.
For further information on how Klarna process your personal data, details can be found within Klarna’s Privacy Notice which you can find here.

COOKIES POLICY

Cookies are small files of text-strings that are stored onto your device when visiting our website. They work as a memory tool and recognise your online behaviours.
When visiting our website, we use five different cookies:

Functionality Cookies- this cookie is required for users to navigate the website effectively and enables the use of features such as add to bag, add to wish list and log in.

Strictly Necessary Cookies- this cookie enables services that you have asked for. These cookies are essential for you to move around the website efficiently. Without this cookie, services like shopping baskets or e-billing cannot be provided.

Preference Cookies- this cookie is stored within your preferences. Things included in this cookie are things like your language, country and currency preferences so we can ensure a more personalised experience.

Analytic Cookies- this cookie allows us to analyse how customers use our website and enlightens us to any changes that might need to be made so you, our customer can have a better shopping experience.

Targeting and Tracking Cookies- this cookie helps track customer engagement and clicks which helps us understand more what our customers want.

By using Carme Home’s website, you agree to us placing cookies on your device and accessing information stored within stored within these cookies for when you visit our site in the future.

Note: By deleting or blocking cookies, this could affect you experience and limit you from prompts of what may suit your needs best.

MARKETING AND BEHAVIOURAL ADVERTISING

If you have provided us with consent to do so, we will send you marketing communications by email to keep you up to date with our new products, promotions and other information that we may think might be of interest to you.

You may ask to stop receiving marketing messages from us at any time by simply “Opting-Out” by clicking “Unsubscribe” at the bottom of our marketing emails. Once you opt-out, we will update your account to ensure you do not receive any further marketing emails from us. Please note, this could take up to 48 hours to process your request and to update our systems. By opting-out, this will not stop administrative emails from being sent from us such as order confirmations and tracking information.

SECURITY MEASURES

At Carme Home, we pride ourselves in ensuring our customers are always protected and we use appropriate technical safeguards to ensure you are protected from unauthorized use, disclosure or loss. Data transmitted with Carme Home is encrypted using Transport Layer Security (TLS). We do not save your full credit card number on our system while placing an order. We encourage our customers to protect your password and ensuring it is a strong password to prevent unauthorized access. Always remember to sign out of your account and close your browsing window if you are using a shared computer.

KEEPING YOUR INFORMATION

We will keep your information whilst you have an account with us or as long as we need it to fulfil the purpose for which it was collected. We may also keep some information required to meet legal or regulatory requirements, prevent fraud or to resolve disputes which are enforced in our T&C’S.

YOUR RIGHTS

We want you to know that you have the following rights related to the information that we reserve:

You have the right to be informed about how your information is being used (Privacy Policy).

The right to access the information we hold about you.

You have the right to request any information changes due to inaccurate information we hold about you. Some of this information can be corrected within your account settings however, if it cannot be resolved this way reach out and contact us. Information on how we can be contacted can be found on our “Contact Us” Page which can be found here.

You have the right to request that we destroy information that we hold about you. You may also request for us to stop processing/ collecting your data. However, by doing so you may find that our website is not as customized to suit your needs.

You have the right to STOP direct marketing messages. Refer to section 6.0. for more information.

You have the right to request that we transfer all information that we hold either to you or a third party.

You have the right at any given time to object to data processing based on legitimate interest or for direct marketing purposes.

CHILDREN'S POLICY

Our website does not permit children under the age of 16 to purchase any of our products. We do not knowingly collect information from children under the age of 16 however, if we learn that we have, we will take steps to obtain the consent of that child’s parent or guardian prior to processing their information further. If the parent or guardian declines consent, we will remove all data that we have relating to the child from our systems.

CHANGE TO THIS PRIVACY POLICY

From time to time, we may update our Privacy Policy to reflect on new processes that us, as a company have adopted. If there are any significant changes made, we will ensure that we provide you with this information via email.

GOT A QUESTION? LET US KNOW!

Our customers are super important to us, so if you have any queries or issues here’s when to get in touch:

If you have any questions or feedback about this policy.

If you would like us to stop using your information.

If you want to exercise any of your rights mentioned above.

If you have a complaint - if you feel we’ve let you down or there’s any areas we could do better, we want to know about it.

Our Customer Care team are always happy to answer any questions you may have.

Contact us by dropping a line through on our contact us page.