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Privacy and Cookies
This privacy policy sets out the basis on which personal information about you may be collected when you use www.carmehome.com. Our customers are important to us, therefore protecting our customers by keeping their personal data and information secure at all costs is our main priority.
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Our Promise To You As A Customer
Your data will only be used to benefit you and your shopping experience.
You have our word that we’ll treat and protect your data like it’s our own.
We’ll give it to you straight and keep you updated with what you need to know.
Let us know your preferences- you decide what and how you hear from us.
We won’t keep your data for no reason. If we don’t need them, we’ll delete them.
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How We Get Your Information
The information that we store occurs when you’re engaging with us and our brand. This can be anything from browsing on the website, purchasing, registering for an account or giving us, you valued customer feedback.
When creating an account with us, personal information with be requested. This information will make checking out a lot easier for you. The personal information that we would request would be:
– Full name
– Email address
– Date of Birth
– Delivery/ Billing Address
– Phone Number
– Credit card details
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General Marketing Preferences
We will also collect information automatically from when you access the site until you leave. We collect this information to better your shopping experience with us, but it also gives us information on what our customers like giving us an indication to which product is the most “clicked”.
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The Information That We Automatically Collect Is:
Purchase history and saved items- we will remember what you have placed in your basket or have saved in your saved items, so you don’t have to.
Log data- We get an insight into how you have used our site, time, date, crash data, cookie data and page/product views “click’s”.
Device and Geo-location- When shopping with us, we will collect device specific data which can include the model, operating system, mobile network information and IP address. We do this to ensure that we are providing you with relevant information and to give you that optimum shopping experience showing you the correct prices for your country, delivery methods and address options.
Cookies- Information about how we use cookies can be found in our cookie policy.
| How we use information you give to us | Why we collect it |
|---|---|
| Registration | When creating your account, we will ask for the information above for ease for you, the customer when checking out. We feel that this information is necessary for us to obtain to ensure adequate performance of certain services that we may offer. |
| Accept payment, fulfil orders, provide refunds | We use your payment information when requested to submit and process your order. We only use your payment information to process payments and comply with applicable law. |
| Sending you account information | We will also use your contact information to deliver important notifications to you, such as order confirmations, delivery expected date and tracking information. We will also update you with any changes to your account and notices about our site if any changes occurred. |
| Communication, marketing and advertising | We might use information that you provide to deliver and personalize our communication with you. We will only contact you with deals and marketing information if you “opt in”. If, when creating your account, you selected to have no marketing from us, your wish is our command and we will only contact you with important information about your orders. |
| To provide customer service and process returns | We use your saved products to make purchasing easier for you. We will use your purchase history to uphold our loyal contract with you and to ensure you have the best customer experience. |
| To offer an improved user experience | We use your device information and log data to protect, operate, improve and optimize our website to customize your shopping experience. |
| Analytics, training and quality assurance | We may automatically collect information to help train our staff but to also help detecting and preventing fraud. |