FAQ’s

You may find the response you need in our frequently asked questions section, if you need more help contact us below and one our Customer Service Team will be in touch.

In the unlikely event that you receive an item that is faulty or damaged, please contact our customer service team within 14 days of receiving your item who will be happy to help you.
We will require photographic evidence of any faults or damages on your item to be sent over with your order reference via Email.
With faulty items, we will always look to provide you with a replacement part(s) to avoid you having to return the whole item but please contact us and provide us with your order number and contact details so we can resolve this for you.

If you’d like to track your order, you can use the tracking number on your dispatch email or click here to track your order.
*Please note, tracking is only available for orders that have been dispatched. Tracking numbers can take up to 24 hours to update.

We can’t guarantee that we will be able to cancel or amend your order after it has been placed. However, if you contact us with your order details then our Customer Service team will try their best to fulfil your request.

No absolutely not! You can checkout as a guest to complete your order and you’ll still receive updates to your email once your order has been dispatched.

We offer a variety of flexible payment methods. All standard Credit and Debit cards are accepted or you can pay via PayPal if you prefer.
We also offer a Buy Now, Pay Later or Pay in 3 option with Klarna. To read more about our Klarna payment options, click here.

We have answered all things about our lighting here in our lighting FAQ’s.

CONTACT US

If you have an issue and need to contact us, you can do this via email or live chat which can be located on the bottom left of the page.

CONTACT DETAILS

Email: hello@carmehome.com

We aim to respond within one working day.