CONTACT DETAILS

We aim to respond within 1 working day.

CONNECT WITH US

LET’S GET IN TOUCH

If you have a problem and need to contact us, you can do so via email, phone or live chat, which is located at the bottom left of the page.
If you are contacting us with an order you have already placed, please ensure you provide us with your order number.

HELP! MY ITEM IS FAULTY, WHAT CAN I DO?

In the unlikely event that you receive an item that is faulty or damaged, please contact our customer service team within 14 days of receiving your item who will be happy to help you.
We will require photographic evidence of any faults or damages on your item to be sent over with your order reference via Email.
With faulty items, we will always look to provide you with a replacement part(s) to avoid you having to return the whole item but please contact us and provide us with your order number and contact details so we can resolve this for you.

WHERE IS MY ORDER?

If you’d like to track your order, you can use the tracking number on your dispatch email or click HERE to track your order.
*Please note, tracking is only available for orders that have been dispatched. Tracking numbers can take up to 24 hours to update.

CAN I CANCEL OR AMEND MY ORDER AFTER I HAVE PLACED IT?
We can’t guarantee that we will be able to cancel or amend your order after it has been placed. However, if you CONTACT US with your order details then our Customer Service team will try their best to fulfil your request.

DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
No absolutely not! You can checkout as a guest to complete your order and you’ll still receive updates to your email once your order has been dispatched.

HOW DO I PAY FOR MY ORDER? We offer a variety of flexible payment methods. All standard Credit and Debit cards are accepted or you can pay via PayPal if you prefer.
We also offer a Buy Now, Pay Later or Pay in 3 option with Klarna. To read more about our Klarna payment options, click HERE.

DO YOU OFFER A WARRANTY?
Whilst we don’t offer an official warranty on our products, if you do have any problems with your order, please contact our friendly Customer Service team HERE with your order number and an overview of your issue and we will get back to you as soon as possible!

WILL I NEED ADDITIONAL TOOLS TO SET UP MY PRODUCT?
We provide all the screws you need to set up your order however, there are some products that you may need a standard Phillips head screw driver to complete the set-up. However, there are no electrical drills or other tools required.

THE PRODUCT I WANT IS OUT OF STOCK, WHAT DO I DO?
You can enter your email address on the item you want and you’ll be notified directly as soon as the product is back in stock!

HOW DOES THE FURNITURE COME, IS IT HARD TO ASSEMBLE OR DOES IT COME IN MULTIPLE PARTS?
We pride ourselves on manufacturing part-assembly products for your convenience, and all our items come with easy-to-follow instructions.

HOW LONG DO THE BULBS LAST?
Our Hollywood bulbs are made to last for over 100,000 hours of use. We use high quality LED light bulbs that are energy efficient, allowing you maximum usage for your mirror!

WHAT HAPPENS IF ONE OF THE BULBS ON MY MIRROR BREAKS?
In the rare event that the light stops working on your mirror, please GET IN TOUCH and our Customer Service team will look into this for you!

ARE THE PRODUCTS BATTERY OPERATED OR PLUG OPERATED?
Our products vary in how they are powered – you can see against each individual item if its battery operated or powered by a plug.

WHERE DO YOU SHIP TO? We offer delivery services to all over UK and Non-UK Mainland and across Europe.
To see the full list of countries that we deliver to, please click HERE or CONTACT US if your country isn’t listed.

DO PRICES INCLUDE DELIVERY?
We offer free standard delivery to UK Mainland postcodes but Non-UK Mainland and European orders will be subject to a delivery charge. For full information on the delivery charges to each country and delivery upgrades for UK Mainland, please see our delivery information.

INTERNATIONAL TAX AND DUTIES
We don’t expect any countries to apply additional charges such as custom’s fees but in the event these will be applied, it is not our responsibility to notify you or cover these charges.

WHAT’S YOUR RETURNS POLICY?
If you have a question about our returns policy, please click HERE for full information.