PAYING WITH KLARNA IS SIMPLE

In fact, it’s so simple, you can do it in just three steps.

STEP 1

Simply add products to your bag and head to checkout.

STEP 2

Head to the checkout and choose Klarna as your default payment method.

STEP 3

Once your order has been placed, Klarna will contact you via email with instructions about how to pay. No interest, no fees.

THERE ARE TWO WAYS TO PAY WITH KLARNA

PAY LATER

Pay Later gives you 30 days to pay Klarna from the day your order has been shipped, you can pay any time within 30 days of your purchase with no interest or fees.

PAY LATER IN 3

Pay Later in 3 will allow you to pay in 3 equal instalments. Your first will be automatically taken when your order is confirmed, the 2nd and 3rd will be taken 30 and 60 days later.

ALL YOU NEED TO START

A UK bank account.

To be over 18 years of age.

A UK residential address.

Please note: Carme Home LTD is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA. Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions.

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by CARME Home. All transactions take place through connections secured with the latest industry standard security protocols.

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

If you have not received your goods please call CARME Home to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as Carme Home has confirmed with Klarna that your cancelation / return has beenaccepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

As soon as the store has registered your cancelation or your return, the refund will normally be
processed within 5 business days.

Refunds will be issued back to the debit or credit card which was originally used at checkout.

Once Carme Home has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Once Carme Home has received the partial return and Klarna have received our confirmation, an
updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and
payment schedule information.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone
options.

DO YOU STILL HAVE A QUESTION THAT WE HAVEN’T ANSWERED HERE?

If you still have questions or have any trouble with your order, please contact our Customer Service Team here.